Having Difficulties Paying Your Bill?
Bills are considered delinquent if not received before the 21st of that billing month. Delinquent bill notices are mailed after the 21st due date. If payment has not been received or arrangements made for the utility bill, a disconnection notice for non-payment will be mailed. This notice explains that discontinuation of the water service will occur on a specific day ten days after notification, if no payment or payment arrangements have been received. If no contact has been received from the customer, the utility will place a 24-hour shut off notice on the door giving further notification of the scheduled service disconnection.
If you are unable to pay the bill in full, you may elect to enter into a deferred payment agreement. This agreement allows you to make partial payments as set forth in a prearranged payment schedule. You must come to the utility business office to obtain and complete the necessary form prior to disconnection. Deferred payment agreements save you money, as no monthly interest is computed on deferred plans and allows the customer the opportunity to make smaller scheduled payments within agreed upon time period. The customer must make payment based upon their deferred agreement, or service disconnection may occur.